Wally could have saved our Christmas
By Kristi G., Seattle, WA
This Christmas, seventeen of my family members celebrated the holidays at the Kirkwood Ski Resort near South Lake Tahoe. We rented a beautiful home within walking distance of the ski lifts. The house was huge, all seventeen of us fit, everyone had a bed, and we very happy we would be together for five days and nights.
The first morning while everyone was having breakfast, we found out that one of the bedrooms was mildewed and very wet. The three young women sharing that room asked to sleep elsewhere, so we shuffled them into the remaining rooms. Later that afternoon, we noticed that the kitchen floor near the refrigerator was beginning to buckle. The hunt began to find the leak and see if it could be fixed. The owner of the rental was called repeatedly, but it took two days to reach him.
Finally, the owner was reached, and he was informed of the water leak, the damage to the kitchen floor and the damp bedroom. The decision was made to turn off the water to the house. Seventeen people were told on December 24th that the water was being turned off; no more water, no more showers. We scrambled to take one last shower, fill all the bathtubs with water to be able to use the toilets, and find all the pots and containers for fresh water for drinking, cooking and cleaning. Fortunately, the neighbor let us fill our containers with fresh water.
We will always be able to talk about the Christmas we did not have water, but I know that we would rather have stories about how fun the skiing was and laugh at family bloopers while playing board games. I wish that the rental had WallyHome in place. The owner of the rental would not be faced with fixing water damage to his kitchen and bedroom below the kitchen. Our family would have been able to enjoy the holiday without thinking about the lack of water and how to navigate seventeen people using a kitchen without running water, having access to bathrooms without running water and not showering for three days.